Last updated: September 24, 2026
At a glance
- 30 days from delivery to request a return.
- No restocking fee, ever.
- Free return shipping when the problem is our mistake, a transit issue or a defect.
- 7 days from delivery to report damaged, missing or incorrect items.
- 12-month limited warranty on every product.
This policy applies to all products sold on techavenue.online. It does not reduce any rights you have under the consumer protection laws of your state.
Returning an item you’ve changed your mind about
You can ask to return an item for any reason within 30 days of its delivery date, as recorded by the carrier. We accept the return when the item:
- comes back complete, with every accessory it shipped with, such as controllers, cables, adapters, headsets, charging bases, tripods, attachments, manuals and inserts;
- has no damage beyond normal unpacking and testing;
- is packed in its original retail box, well protected inside a shipping carton;
- is shipped with the Return Authorization number we issue.
You’re welcome to unpack and test most products, handling them as you would in a store.
Gaming consoles. Sign out of and remove your platform account and restore the console to factory settings before returning it. We cannot accept a console that is still locked to an account.
Hair styling tools. For hygiene reasons, air stylers and straighteners can be returned for a change of mind only if they are unused and in their original sealed packaging. A faulty styler is covered by Section 6 and the warranty whether or not it has been used.
Items we can’t accept as change-of-mind returns
- Items with damage that happened after delivery, such as cracks, bent connectors, liquid damage or scratched optics.
- Items that have been opened up, modified, flashed with non-standard firmware or had a serial number label removed.
- Items with missing parts or accessories that can’t be completed.
- Consoles still locked to an account.
- Hair styling tools that have been used or unsealed, unless they are faulty.
- Items returned more than 30 days after delivery.
If we receive an item in one of these conditions, we’ll contact you with photos and either send it back to you at your cost or, where the problem is minor and you agree, offer a partial refund for the missing or damaged part.
Starting a return
- Email support@techavenue.online or call (404) 781-1589 with your order number, the item and the reason for the return.
- We reply within one business day with a Return Authorization number, packing instructions and the return address.
- Pack the item as instructed and send it with a tracked, insured service.
Please don’t send anything to our business address without a Return Authorization number, as unauthorized parcels may be delayed or refused.
Who pays for return shipping
If you changed your mind, you pay the return shipping. Please use a tracked, insured service, since we can’t credit a return we never receive. If you’d like us to provide a prepaid label, we’ll tell you the cost first and deduct it from your refund only if you choose to use it.
If it’s our mistake, damaged in transit or defective, we cover return shipping in full with a prepaid label.
Damaged, missing or incorrect items
Please check your order when it arrives. If anything is damaged, missing or not what you ordered, contact us within 7 days of delivery with your order number and photos of the shipping carton, the inner packaging and the item. Once we’ve reviewed your report, we’ll send a replacement, arrange a repair or issue a full refund, whichever you prefer, subject to stock, at no cost to you. Faults that appear after the first 7 days are handled under the warranty below.
Refunds
We inspect returned items within 3 business days of receiving them and email you to confirm whether the refund is approved. Approved refunds go back to your original payment method, and most card issuers post the credit within 5 to 10 business days.
For accepted change-of-mind returns, we refund the item price and any sales tax charged on it. Outbound shipping you paid for is not refunded. For returns caused by our mistake, transit damage or a defect, we refund everything, including any shipping you paid.
We never charge a restocking fee. If your approved refund hasn’t appeared after 10 business days, check with your card issuer, then contact us for the transaction reference.
Exchanges
The fastest way to exchange is to return the item for a refund and place a new order. If you’re exchanging because of a defect, contact us and we’ll send the replacement as soon as the original is on its way back, subject to stock.
12-month limited warranty
Coverage. Tech Avenue warrants that each product will be free from defects in materials and workmanship under normal household use for 12 months from the delivery date.
Remedy. If a covered defect appears during the warranty period, we will repair the item, replace it with the same or an equivalent model, or, if neither is possible, refund what you paid. We pay the shipping on accepted warranty claims.
Not covered:
- physical damage from drops, impacts, liquid, pests or power surges;
- damage from incorrect installation, including graphics cards installed without proper power connections or static precautions;
- overclocking, voltage changes or firmware modifications beyond the manufacturer’s standard settings;
- camera sensor or optical damage from pointing a telescope at the Sun without a certified solar filter;
- damage to styling tools from use on an incorrect voltage, contact with water or heat damage to surroundings;
- normal wear, such as worn ear cushions, headbands or cosmetic scuffs that do not affect how the product works;
- commercial rental use, or products opened, repaired or modified by anyone other than Tech Avenue or its authorized service partner;
- third-party apps, online platforms, account restrictions or subscription services.
Making a claim. Email support@techavenue.online with your order number, a description of the fault and, where possible, a short video. We may ask you to try a few troubleshooting steps first. If the claim is accepted, we issue a Return Authorization and arrange shipping.
This warranty gives you specific legal rights, and you may also have other rights that vary by state.
Cancelling before shipping
You can cancel an order at no cost before it ships. Contact us as soon as possible. Once an order has shipped, you can return it under this policy after delivery.
Contact
Tech Avenue 1032 Brentwood Way F, Atlanta, GA 30350, USA Email: support@techavenue.online Phone: (404) 781-1589